Frequently Asked Questions

Most Commonly Asked Questions

1.     Q: What is your coverage area?

A: Dragonfly Installation performs multimedia and CCTV installation services nationwide, including Alaska and Hawaii. We pride ourselves in never turning down a client based on their location!

2.     Q: Are your installation services under warranty?

A: Yes, all of our installation services come with our no-hassle 12 month warranty.

3.     Q: Does the installation team perform a survey of the installation location?

A: Yes, our certified installers will perform a pre-installation survey to ensure your multimedia or CCTV needs are met completely before they start the installation.

4.     Q: What equipment do I have to provide at the time of the installation?

A: This can vary depending on your particular installation service; however, most installations can be completed with the original hardware included in your productís packaging. Typical installations include:

TV Setup: Component cables and power cord. Component cables for all devices being installed. If installing an HDTV, HDMI cables are required. If you are missing any cables we have a full line of HDMI products available here.

Mounting TV: If you are scheduling a Deluxe wall mount or Premium wall mount installation service you will need to provide the proper mounting bracket and hardware. If you do not have the mounting bracket and hardware, weíve got you covered. Check out our LCD, Plasma, and LED mounting brackets here.

Surround Sound: Typically surround sound systems come standard with the necessary equipment for installation. If you have any doubts about equipment you may or may not have, give us a call at 877-550-DFLY (3359) or contact us.

5.     Q: What if I am unsure if I have the necessary equipment to provide at the time of the installation?

A: We would be happy to help you identify the proper equipment that is necessary for the installation. Call us at 877-550-DFLY (3359) or contact us.

6.     Q: Can you shop for me?

A: Absolutely! We are proud to offer personal shopping services. In fact, we can shop your entire home theater or video surveillance system. Best of all, weíll work with you to meet your budget goals.

7.     Q: Will you install above my fireplace?

A: Of course we will. We can install your Plasma, LCD, or LED TV virtually anywhere. If fireplace does not allow wall frame concealment we can utilize paintable wire molding.

Scheduling your Installation Service

1.     Q: How do I schedule an installation service?

A: Scheduling with us is as easy as 1, 2, 3. Corny, yes, but it's true.

1.     Choose your desired installation service from here or anywhere on our site.

2.     Click the ìAdd to Cartî button next to your installation service and proceed to checkout.

3.     Fill out the checkout forms and enter your preferred installation date and time.

That's it! See, 1, 2, 3

2.     Q: Will the installation technician contact me to confirm my appointment date and time?

A: Yes, the installation technician will call you 24 hours prior to your preferred installation date and time to confirm the appointment.

3.     Q: Will I receive confirmation of my order?

A: Yes, a confirmation email containing your order receipt will be sent to you immediately following your checkout.

4.     Q: How do I reschedule an installation appointment?

A: If you need to reschedule an appointment for any reason, please give us 24 hours notice prior to your scheduled installation appointment by calling 877-550-DFLY (3359). If you are unable to give us at least 24 hour notices we will charge a $45 fee. If you are unable to give 24 hours notice but upgrade your installation service when rescheduling within the same 24 hour period, the fee will be waived.

5.     Q: What if I order products and an installation service at the same time? How will this affect my installation scheduling?

A: If you order products and an installation service at the same time, please add a few extra days to your preferred installation date and time to ensure that your products arrive before your scheduled installation.